This qualification reflects the role of individuals in a variety of Business Services job roles. Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may have supervisory performance accountabilities and may provide leadership and guidance to others with some limited responsibility for the output of others.
Potential Career Outcomes
- Team Leader
- Project Officer
- Office Manager
- Administration Officer
Who Could Enrol
- Those who would like to obtain new skills and knowledge, including those who are changing careers
- Those who wish to obtain a qualification in order to gain employment in a business service job role
- Those employed within a business service job role and wish to obtain a qualification and/or have their skills recognised.
Units of Competency:
This qualification includes 12 units of competency which comprise of 6 core and 6 elective units. Elective units have been carefully selected based on the industry consultation to ensure the learner achieves the desired vocational outcomes of the course
Core units:
- BSBCRT411 Apply critical thinking to work practices
- BSBTEC404 Use digital technologies to collaborate in a work environment
- BSBTWK401 Build and maintain business relationships
- BSBWHS411 Implement and monitor WHS policies, procedures and programs
- BSBWRT411 Write complex documents
- BSBXCM401 Apply communication strategies in the workplace
Elective Units:
- BSBCMM411 Make presentations
- BSBOPS404 Implement customer service strategies
- BSBOPS405 Organise business meetings
- BSBPEF402 Develop personal work priorities
- BSBPEF403 Lead personal development
- BSBSTR401 Promote innovation in team environments
The above elective units have been selected based on the industry requirements and in relation to the vocational outcome. CBTC may consider offering other preferred elective units based on the applicable training package requirements.
Duration:
Up to 22 weeks (excluding holidays)
Study commitment required:
We recommend a learner would require a minimum of 35-45 hours of commitment per week to complete this qualification. This includes participation in class, homework and self-study, assignment activities and assessments.
Training delivery method:
Training is delivered in a blended mode including scheduled face-to-face learning in class and online learning activities.
Assessments method:
Written assessment, Project, Case studies and Role Plays.
Age:
Minimum 18 Years
English:
- Year 10 or equivalent; or
- Minimum 1-year work experience communicating in English
LLN:
Completion of LLN Assessment at Level 4 of Australian Core Skills Framework (ACSF)
Academic requirements:
- Year 12 or equivalent; or
- Completed a Certificate II or higher;
Physical requirements:
N/A
Technology requirements:
This course is offered in a blended mode and the learning resources are accessible online through our Learning Management System. To ensure access to the learning resources, you would require:
- A personal computer/laptop/tablet or any mobile device
- Appropriate software e.g. Microsoft Office to engage with the learning and assessment
- High speed internet connectivity
- Audio-visual tools to engage with the interactive video materials
- Basic computer skills to engage with the LMS and in live online learning sessions
USI Number:
Valid USI number is required. Ask us if you require any assistance in creating it on your behalf.
Other requirements:
- Valid and current email address
Work Placement
No work placement required for this qualificaton.
Payment Options
CBTC recognizes that our learners may need flexibility in managing their fees. To assist them, we provide a structured Payment Plan option that can be tailored to their needs.
Payment Plan
You have the freedom to make payments according to an agreed-upon amount and duration. Please be aware that CBTC does not accept any single payment of fees exceeding $1500.
Government Funded
If you enroll under a government-subsidized option, your fees will adhere to the funding regulations set by the respective funding body. Please consult the enrollment officer for additional information.
- ACT
- NSW – Smart and Skilled Program
*If you do not qualify for government funding, please reach out to our support team for alternative options.
Why CBTC?
Versatile Training Modalities:
- Traditional Classroom Setting
- Online Instruction
- Blended Learning Approach
- Workplace-Based Training
Our Nationwide Reach:
- Greater Sydney Region
- ACT: Belconnen
Benefit From Expertise
Our instructors are seasoned industry professionals with extensive experience.
Government Subsidized Training Organization
- NWS
- ACT
- Centrelink
*Please be aware that not all courses are covered under each of the aforementioned government subsidized options. Kindly verify eligibility and availability at the time of application. Eligibility criteria apply.